Returns & Refunds

Returns & Refunds

We want every order to be perfect. Here’s what to do if something isn’t right.

Our Policy

No Return, No Refund Policy

As our products are perishable, we follow a No Return, No Refund Policy. However, if your order arrives damaged or you receive the wrong items, just reach out to us — we’ll make it right.

When we can help

You may request a return of any returned order before delivery.

Damaged in delivery If your order arrives damaged, contact us and we’ll make it right.
Wrong items received If we packed the wrong products, reach out immediately and we’ll fix it.

How to make a claim

1

Contact us within 48 hours

Email thepattyproject@gmail.com or call + 971555535118.

2

Send photos & description

Include clear photographs and a description of the issue.

3

We resolve within 1–2 days

Replacements and refunds are processed within 1–2 business days.


Important to know

No-return policy

If you return an item that is not fit for purpose, we will refund your shipping costs.

Shipping charges

Shipping costs are non-refundable.

Refund process

To request a refund, please contact us at thepattyproject@gmail.com .

Need to make a claim?

Reach out to us, and we'll get back to you.

thepattyproject@gmail.com +971555535118